Difficult conversations

This class will cover all aspects of having difficult conversations. Whether you are a course manager, deputy or team member, everyone has to tackle difficult conversations at some point in their career. The class will look at what a difficult conversation is and the reasons for people struggling to have such conversations. Being resilient is a key aspect, as is understanding conflict and the reasons for it in the workplace. The consequences of avoiding difficult conversations or handling them inappropriately can be far reaching and can cause discord within a team.

Preparation is key and you also need to ensure that your difficult conversation is heard, understood and acted upon.

Learning outcomes:

•  Communicate effectively
• Understand specific approaches to managing messages
• Appreciate how people receive messages
• Understand how to construct messages
• Adopt an appreciation of your own self awareness

Presented by:

Georgie Richins

Facilitator EQV UK Ltd

During my career I have focused on leading and developing people, making people and teams the best that they can be. I love training and make sure that my sessions are fun and engaging. My courses are relevant, keeping it simple and never overcomplicated but based on real life experience.