Performance management - building a high performance team

Having the right people in the right place, at the right time, doing the right job and with the right attitude is every manager’s goal. It doesn’t happen by accident and even when managers do all the right things it is still an ongoing and challenging goal.

This class explains the ways in which managers can build and maintain an effective team. It looks at the reality of the real world in which our team members range from the very willing and able to those who are less willing and less able. It covers key pillars of performance management including planning, goal setting, development, motivation, feedback, setting standards and providing reward. It includes how to have a difficult conversation with a low‑performing colleague as well as how to maintain the performance of those who are making a key contribution.

Learning outcomes:

• Understand what performance management is
• Know how to give effective feedback
• Understand how to motivate in different situations
• Be able to hold a difficult conversation
• Know how to build and maintain a high performing team